is pleased to announce Branded Copilot, available now
for free to Copilot Premium Unlimited subscribers. Branded Copilot allows
Premium Unlimited subscribers to better integrate Copilot's remote help service into
your own customer service process. Specifically, you can now host a
Copilot entry page on your website and keep your company logo prominent as your
customer's help session begins.
How Branding Works
As a Copilot subscriber, you can create a custom web page anywhere
on your internet or intranet website that matches the look and feel of your own
website. You can then link or direct your clients to these custom pages to start
their Copilot sessions. From there, they'll go to the
Copilot website, which will prominently display your logo with a link back to
your website. They'll download the help application and connect from there.
- Customer confidence — the support experience starts at your website
- Seamless support — integrates Copilot into your email, knowledge base, and phone services
- Brand consistency — your logo stays onscreen as your client downloads
Frequently Asked Questions
How do I make my own branded web page?
Just come read the tutorial. We even
provide you an example page that you can modify for your needs.
What kind of logo can I use?
Any 125x86 PNG, GIF, BMP, or JPEG will do. Check the tutorial for details.
I'm not a subscriber. Can I brand Copilot?
Sorry, no. branded Copilot is only available to Premium Unlimited subscribers. We have a wide range of subscription plans, including a pay-as-you-go plan.
Can we customize more of the look-and-feel of the Copilot website?
At the moment, no. But we want to hear from you to know how to expand branding. If you would like to customize more of the experience, please drop us a line.