About the role
As a Junior Support Specialist, you will report to the Head of Support and handle first-level support requests. For example, on a given day you might answer questions about general use of our product, update subscriptions, process refunds, or help with account access issues. We’re looking for someone entrepreneurial who is comfortable trying new things, failing quickly, and picking up new skills as needed. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is an incredible work experience for you!
What you'll do
You’ll become the first point of contact for incoming support requests. You’ll get to know our customers, deeply understand our product, and use our in-house systems to support our customers. You’ll be responsible for resolving first-level support requests and escalating issues where appropriate.
You’ll wear many different hats. No day will feel the same — some days will involve mainly replying to support requests and escalating where needed. You might also be involved in writing product documentation, advising on automation workflows, or assisting with sales calls.
You’ll learn our tools. We use many different tools to support our customers, including Stripe and AWS. You’ll get to know the ins-and-outs of accounts and billing with Stripe, and will have the opportunity to become familiar with our database and logging systems in AWS.
You’ll become a product expert and help our customers with automations. Many of our users come to us needing advice on how to automate workflows within Copilot. You’ll become deeply familiar with our product and the no-code automation tools we partner with in order to help our customers create optimal workflows for their businesses.
You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, ops, etc.
Who you are
You’re scrappy. You are comfortable with a fast paced environment and enjoy being hands-on.
You're hardworking. You understand that building a category-defining company requires people that work smart and that also work hard.
You’re curious. You like to ask why and understand our customers’ use cases and businesses.
You put customers first. You have strong writing skills and can help our customers to resolve their questions in a friendly and timely manner.
You’re technical. API is a part of your vocabulary and you are comfortable in an engineering-first environment.
