About the role
As our first Product Specialist, you will report to the Head of Revenue and work across sales, success, support, and partnerships. For example, on a given day you might do product demos with customers, answer questions in our community, diagnose a bug, and be in a user interview. No previous sales or support experience? No problem, we’re looking for someone entrepreneurial who is comfortable trying new things, failing quickly, and picking up new skills as needed. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is an incredible work experience for you
What you'll do
You’ll become an in-house customer expert. You’ll meet our customers, deeply understand our product, and use our in house systems to support our customers.
You’ll wear many different hats. No day will feel the same — some days will involve mainly product demos, while others may be focused on solving support issues or customer feedback calls.
You’ll learn Product Led Sales. We take an analytical approach to sales, and you’ll learn from Adam about how to run demos, identify potential customers, and what product actions are indicators of success.
You’ll help triage customer support. Our head of support Allene has built excellent processes for support, and you’ll learn from her how this system works by shadowing first, and then answering and triaging customer tickets.
You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, ops, etc.
Who you are
You’re scrappy. You are comfortable with a fast paced environment and enjoy being hands-on.
You're hardworking. You understand that building a category-defining company requires people that work smart and that also work hard.
You’re curious. You like to ask why and understand our customers use cases and businesses.
You’re not afraid to get into technical weeds. You're comfortable in conversations about technical topics and diagnosing technical issues.
