Performance Tips

Ways to speed up Copilot

Copilot encrypts your connection and routes it through our own servers so that you can use the service regardless of home and office firewalls. This can often result in slow performance if you have a slower internet connection. In order to speed up the Copilot experience try the following:

  • Lower the resolution of the person being helped
    Copilot automatically resizes the Helper Window to match the resolution of the person being helped. A lower resolution means less information to send, which speeds up performance. Once you're connected, right click the remote desktop, click Properties, click the Settings tab, and move the Screen resolution slider to the left.
  • Lower the number of colors used by the person being helped
    The fewer colors that the computer being helped uses, the better the performance will be. Access Display Properties again (see above) and again click the Settings tab. Click the Color quality drop-down menu and choose a smaller value.
  • Lower your overall bandwidth use
    A significant amount of data is sent to and from your computer while using Copilot. Ensure that you're using the maximum amount of available bandwidth on your ISP for Copilot. On both computers using Copilot close any Peer-to-Peer programs, stop any downloads or uploads, and try not to use any programs that access the internet while connected.
  • Reduce the number of windows on screen
    Copilot sends screen shots of the computer being helped whenever something changes. Therefore minimizing the amount of windows on screen minimizes the amount of data that's sent. If you're not using a window, don't hide it partially; minimize it instead. Try not to have any windows or images on screen that you don't need. If a window is overlapping another window, Copilot has to draw the visible part, which takes longer than drawing the bare desktop. The less you bring up on screen, the faster the performance will be.

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