Custom fields
On the client details page, you can now add custom fields including phone numbers, emails, URLs, text, numbers, and addresses. Once added, they show on the CRM table. Check out the video to see how it works. ⬇️
Improvements and fixes
- Added support for decimals in the quantity field on invoices and subscriptions.
- Improved the experience of creating an invoice from the client details page. The client now gets auto-selected.
- Fixed a bug that prevented clients from downloading some invoices.
Billing - Ability to charge clients directly
When creating invoices and subscriptions, you now have the ability to add a credit card on behalf of the client and charge the client directly.
Improvements and fixes
- Added logic that automatically adds your logo to invoices.
- Added a confirmation step when cancelling subscriptions.
- Redesigned the color picker on the Customization page to be more intuitive.
- Redesigned the invoice and subscription creation experience.
- Fixed a bug where on the client details page we showed payment-related information even if the billing section is disabled.
- Fixed a bug where clients who have not yet been invited still received some email notifications in rare circumstances.
Improvements and fixes
- Added a New button on the client details page that combines actions across the enabled modules.
- Improved notification behavior for the Forms module so that new form submissions show real-time without refresh.
- Fixed a bug that caused poor link formatting in the Messaging module.
- Fixed a bug where the marketing website rendered poorly on small screens.
- Fixed a bug that prevented updating client profile pictures.
There is now an Apps section in your settings and QuickBooks is the first app we're letting you connect. Once setup, invoices seamlessly sync with your QuickBooks account.
Improvements and fixes
- Added 'Lead' and 'Visibility' fields to the client details page.
- Added subscriptions to the client details page.
- Added upgrade prompts in the product so it is clearer what features are only available on the Pro plan.
- Redesigned the Files module so that there is more space for long file names.
- Simplified the design of the custom domains settings page.
- Improved the scrolling experience in the Messaging module
- Fixed a bug where your company name got auto-capitalized on the sidebar.
- Fixed a bug where loading a portal briefly showed the login screen.
- Fixed a bug related to updating client profile pictures.
- Fixed navigation bugs in portals that only have the knowledge base enabled.
Improvements and fixes
- Added the ability for internal users to update the name and profile picture of a client user.
- Added the ability for internal users to add a payment method on behalf of a client and change the primary payment method.
- Added the ability for internal users to reset a client user's password
- Redesigned the client details page.
- Improved the experience of opening a client invite URL as an internal user. Previously you were automatically redirected to the CRM and now you can login as the client.
- Improved the loading speed of all module pages when they have no content.
- Fixed a bug that made it difficult to change the plan you are on.
Improvements and fixes
- Added a new task for new customers called "Create your first client".
- Updated the clients details page with a collapse-able right-sidebar.
- Improved the onboarding experience for new customers.
- Redesigned the custom domains page.
- Redesigned the plans page.
- Fixed a bug where the first tab on the client details page was not always selected.
Advanced billing settings
On the Settings/Billing page, you can now specify which payment methods you want to accept (credit card, ACH, or both), indicate who pays for payment processing fees (either you or the client), and set a default memo. These settings are saved as defaults and can be overwritten when a new invoice or subscription is created (in the Advanced Settings section).
Subscription scheduling
You now have more controls when creating a subscription. You can select a start date (immediately, 1st of next month, custom date) and end date (never, after a specific number of cycles, custom date).
Improvements and fixes
- Added helper text on the customization pages to make it clear what the images you upload there can be used for.
- Added time stamps (hours and minutes) on the Messaging module for messages sent in the prior 7 days.
Improvements and fixes
- Updated how internal user and client user deletions work. When a user is deleted, their email is now immediately available for use again. This fixes a common problem new customers have who frequently invited themselves as a client (using another email) and then later wanted to use this same email for an internal user.
- Simplified how customers can manage their Portal subscription. Customers can now see their plan, past invoices, and manage their payment method, all on the Settings/Plans page.
- Added logic that kicks client users out of active sessions immediately after they are deleted by internal users.
- Improved the invoices page that is shown to internal users when no invoices have been created yet.
- Fixed a bug where resending a client invite didn't work in some scenarios.
Improvements and fixes
- Improved the design of the checkout flow.
- Improved the performance of the billing page by removing an extra refresh.
- Updated fonts and colors for modals across the product.
- Fixed a bug where connecting a dashboard results in no channel being selected.
- Fixed a bug where radio buttons switch to checkboxes for forms that have been submitted.
- Fixed copy on various initial state pages.
Subscriptions with line items
You can now create subscriptions with multiple line items. Invoices previously had this capability and now subscriptions have it as well.
Default visibility
You can now set default visibility rules in your settings. When a client is created, visibility is set based on those preferences. As a reminder, visibility rules define who on your team can see a client and the client's associated information (messages, files, etc.).
Multi file upload for forms
For questions of type file upload, clients can now submit multiple files.
Improved empty states for file channels
When you select a files channel that doesn't have any files, we now show a redesigned page that makes it clear what actions are available (upload file, add link, create folder).
Improvements and fixes
- Added an improved way to connect custom domains that makes the process fast (<2 minutes in most cases) and requires fewer records to be added on your registrar.
- Improved the performance of the CRM page by 85%.
- Improved the marketing website Contact Us page.
- Improved the design of forms with long titles.
- Improved column alignment on the forms table.
- Fixed a bug that prevented the removal of questions when editing a form.
