Remote support.
As simple as it needs to be.
3 steps. 30 seconds. That's it.
How it works
Click
Start a new session by clicking "Help Someone". We'll give you an invitation code for that session.
Send the Code
Give this code, or the handy link we provide, to the person you want to help.
Connect
See their screen, move their mouse, and type on their keyboard. From anywhere in the world.
Haven't used Copilot before?
The Technology
Secure
Copilot® uses Transport Layer Securty 1.2 (commonly known as SSL) to encrypt connections and ensure session integrity. No session data is ever stored by Copilot. The only thing we store is metadata necessary for billing and troubleshooting. All payment data is stored in an industry-leading, PCI compliant vault. And all passwords are stored salted and hashed, never in the clear.
Reliable
Copilot® makes outbound connections on both sides of the session. This ensures we can make the connection reliably, without having to deal with firewalls, routers, NATs, proxies, or anything else that might get in the way of the connection.
Cross
Platform
The "helper" or "viewer" side of the connection runs in your web browser, meaning you can use it from Windows, Mac, Linux, or even a mobile device. The "host" side runs on Windows or Mac. Every operating system can connect to any other operating system.
How to use Copilot
Helper
As the "Helper", you'll need a Copilot account to get started. Sign up now.
- Log in.
- Enter your name in the blue box and click GO.
- Send the invitation code to the person you're helping.
- Click the CONNECT button.
That's it!
A new window will open and you'll be connected to the other person shortly.
Host
The "Host" (the person receiving help) does not need a Copilot account. You only need an invitation code, which the "Helper" will give you.
- Enter the invitation code in the green box and click GO.
- Click the DOWNLOAD button to download the small Copilot app.
- From your Downloads folder on your computer, run the "Copilot Host" app that you just downloaded.
That's it!
In a few seconds, you'll be connected and the person helping you will be able to see your screen.