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                    Custom domains

                    White-label your portal with a custom domain and send out branded client email notifications with a custom email domain

                    Custom domains copy-icon

                    Custom domains help elevate your brand and make your clients feel secure when they are in your portal. If your website is {companyName}.com, with a custom domain you can set up portal.{companyName}.com. The word "portal" can be replaced with a term of your choice. We recommend that you set up a custom domain before inviting all of your clients; otherwise they will need to log in again.

                    Connect a custom domaincopy-icon

                    1. Navigate to Settings > Domains.

                    2. Enter your domain.

                    3. Select your registrar from the dropdown.

                    4. Enter the word you would like to use for your subdomain. Many users choose portal, but it can be any single word of your choosing with no special characters. Note that you should only enter the subdomain, not the full URL. The subdomain is noted in bold: portal.{yourDomain}.com

                    5. Log into your registrar and add the new records.

                    6. Wait between 5 minutes and 24 hours for the setup to be complete.

                    Custom email domains copy-icon

                    Custom email domains help elevate your brand and ensure that email notifications sent to clients don't end up in the spam folder. If your website is {companyName}.com, with a custom domain you can set up email notifications to be sent from notifications@{yourDomain}.com.

                    Connect a custom email domaincopy-icon

                    1. Navigate to Settings > Domains.

                    2. Enter required information in the custom email domain section.

                    3. Log into your registrar and add the new records.

                      1. Be sure to enter all records provided by us when entering your information. This includes 3 CNAME records, 2 MX records, and 1 TXT record. You may need to scroll down to see all of them.

                      2. For the MX records, the 10 in the value is the priority. Some registrars have a separate column for this, and the value will be the rest of the record (beginning with feedback.smtp… or inbound.smtp...)

                      3. Please note that the Name column shown in Copilot may also be called Host, Host Name, or Alias depending on your DNS registrar. Similarly, the Value column is sometimes referred to as Data.

                    4. Wait between 5 minutes and 72 hours for the setup to be complete. Until setup is successful we will keep using the default email notification sender email.

                    Wix Userscopy-icon

                    If you're using Wix as your hosting provider, unfortunately they do not allow custom email domains for subdomains, meaning that connecting a custom email for a domain hosted by Wix is not possible.

                    You can find the explanation from Wix and and upvote the feature request in the Wix community here.

                    Custom web domains will still work with Wix, however.

                    Changing your custom domain copy-icon

                    If your domain changes, or if you wish to change your subdomain, you can update your domain in Settings > Domains.

                    1. If you have a custom email domain, you will need to delete this connection first. To do this, go to Settings > Domains, click the 3 dots to the right of your custom email domain, and select Delete. You can reconnect this later.

                    2. In Settings > Domains, click the 3 dots to the right of your custom domain, and select Delete.

                    3. Give the system some time for the records to be removed. We recommend waiting about 15-30 minutes before moving on to the next step.

                    4. Go to your DNS registrar and delete the CNAME record you added for the previous custom domain. It should be your old subdomain as the name, and as the value.

                    5. To ensure that reconnection goes smoothly, wait another 15-30 minutes before reconnecting your new custom domain in the next step.

                    6. Go to Settings > Domains in your portal and reconnect the custom domain. Enter your base domain (, select your DNS registrar, and enter your preferred subdomain.

                    7. Once you've entered the correct information, you'll receive your new CNAME record.

                    8. Go back to your DNS registrar and add the new CNAME record.

                    9. Once this is entered, it will take time for the records to propagate. Usually this happens within an hour, but can take up to 24 hours.

                    10. After you are seeing an active status for your custom web domain, you can continue to reconnect your custom email domain. Be sure to wait until your custom domain is active before reconnecting your custom email domain.

                    Troubleshooting Custom Domains copy-icon

                    There are various reasons why your custom domain or custom email domain might still be verifying or not working. Please refer to our Troubleshooting Custom Domains article for detailed steps to resolve these issues and get everything working smoothly.

                    Frequently Asked Questions

                    Why can't I change my custom web domain? copy-icon

                    Occasionally our customers experience issues when trying to change a custom web domain that they had previously connected.

                    In most cases, this is due to a custom email domain also being connected. You will need to disconnect any custom email domains before updating the custom web domain.

                    Then, to change the custom web domain, the previous web domain must be disconnected before adding a new web domain.

                    Note: Custom web and email domains must match. For example, if your custom web domain is set as, the custom email domain must also be

                    If you do not have a custom email domain and are having issues disconnecting your previous custom web domain, please contact our support team and we will help resolve the issue.