Updates

Custom domain management

We've added the ability for customers in our middle tier and Enterprise tier to add and manage their custom domains directly in their settings. Previously this is something we setup manually but now this functionality is available on Settings/Domains.

Real-Time CRM

Similar to recent updates that were made to the Files module, the CRM is now real-time. This means that you never have to refresh to see the latest state. If a new client is created (via direct sign up or by someone on your team), for example, the client user will just pop in at the top of the table.

Improvements and Fixes

• Renamed the Billing module. It was previously called 'Payments' on the sidebar and is now called 'Billing'.
• Renamed the team user management page in Settings from 'Members' to 'Team'.
• Fixed a UI bug that made the User Details page look bad on mobile.

Improvements and Fixes

• Added the ability for internal admin users to delete other internal users.
• Added roles for client users. If many clients are associated with the same organization the Admin and Staff roles can be used to give people on a team the right permissions.
• Improved the clarity of the text in the settings menus.
• Fixed a UI bug on the Files page which led to multiple dividers being shown.
• Fixed a UI bug on the messages dropdown.
• Fixed a bug where deleting a client user logged out some internal users.
• Fixed a bug where new lines didn't appear correctly on Messaging.

Improved Empty States

For internal users and client users, we now show helpful text and illustrations on pages where you have not created any entities yet.

Improved Email Notifications

First, you can now send messages, share files, and create invoices/subscriptions for client users who you have not invited to your portal yet. When you do this, the email notification will prompt them to Activate Account and then redirect them to the relevant page.

Second, when a client user gets an email notification and clicks on a link, we automatically make the experiences as seamless as possible.

• If they are logged in to your portal, we redirect them to their destination directly.
• If they are logged out, we pre-fill their email and ask them to enter their password.
• If they have not been invited yet, we pre-fill their email and ask them to Active Account (which means they have to set their password).

Improvements and Fixes

• Added the ability to drag & drop files into specific folders in the Files module.
• Redesigned the Messages and Files UI.
• Improved the sidebar design (we don't show section headers if you only have one section now)
• Fixed a bug in Messaging Settings that made it unclear who is included in Welcome Messages.
• Fixed a bug that prevented saving changes on the Customization page where you used special characters.

User Details View

When you are on the CRM page, you can click on any user and see the User Details page. Here you can see important information on the left, and switch among Messages, Files, and Payments views on the right.

Files Module - Product Notifications

Similar to Messaging notifications, the Files module now shows notifications directly in the sidebar and sorts your channels in order of most recent notification. This makes it easy to know exactly when your clients are adding any new files.

Redesigned Authentication Screens

The Sign, Sign Up, Confirm Email, and Reset Password screens have been redesigned from scratch. They now all show your customizable Auth Image on the right, make use of your logo, load much faster, and work nicely on mobile.

Improvement and Fixes

• Added placeholder images and text on the Landing Page Module so that it doesn't look empty before it is customized.
• Removed 'My Files' as a channel in the Files module. You can still manually access these files if you need them but we found that having 'My Files' was inconsistent with the other channels and mostly caused confusion.
• Improved the performance of new user signups and logins by ~22%.
• Improved the formatting of messages in the Messaging module - especially for bullet points and numbered lists.
• Improved how tags are created in the Knowledge Base module.
• Fixed a bug that prevented some users from creating new invoice templates.
• Redesigned the toggles we use in various places in the product.
• Redesigned the text fields we use in various places in the product.

Real-time Files Module

The Files Module is now real-time. What this means is that if you are logged in and your clients are taking actions (uploading files, renaming files, deleting files, etc.) you will see those changes happen directly without refreshing.

The Files Module is the first area in the Portal where we've enabled real-time. Over the next few months, we're going to make similar announcements for the other modules.

Billing Settings

We've seen many people set up billing customer portals for their businesses. To do that they turn off all modules except Payments and use their portal exclusively to make it easy for clients to pay them and see past invoices. Today's release makes this use case even better and includes "Billing Settings" which lets clients add multiple payment methods and set their primary payment method.

If you are interested in learning more about the benefits of billing customer portals, we wrote our first blog post on this topic yesterday.

Improvements and Fixes

• Added the ability for internal users to select an invoice and "Mark Paid".
• Added a phone number field to the Contact Us page in the Landing Page module. Now when new leads submit the form, you will get their phone number as well.
• Added placeholder images to the Landing Page so that it looks good in areas where you don't set an image.
• Improved the loading flow for client users who sign up directly.
• Redesigned several email notifications to make the look more professional.
• Fixed a bug where line items on invoices had a low character limit.

A New Brand for Portal

If you've visited our website you may have noticed that we have updated our visual identity. We're keeping the same name but have adopted a new icon and color scheme that better reflects our product.

Customizable Welcome Messages

We believe that it's incredibly important to give client users that sign up on your portals a great experience immediately after they create their account. We've added the ability to customize the welcome message that new client users get when they sign up for their account. Here's how it works:

1. Go to Settings/Messaging and customize the welcome message. You can also customize the sender of the message and the others in the channel (if you have coworkers).
2. When a new client user goes through the Sign Up flow they are automatically greeted with the welcome message that you set up above.

We recommend you update your welcome messages with something that makes the most sense for your business. For example, you may want to inform new clients what they can use your portal for, what services you provide, or how quickly you will respond.

Customize your welcome message in Settings/Messaging

This is what new client users see when they sign up

Improvements and Fixes

• Added a progress indicator that is shown when you upload files. This makes it clear how long uploading a file will take and is especially useful for larger files.
• Refined many details of the landing page module - improved spacing on mobile, improved the menu button on mobile, adjusted the layout of the hero section on the home page, added a success message when Contact Us forms are submitted, and more.
• Fixed a bug that resulted in extra page refreshes when you did searched on CRM pages.
• Fixed a bug that restricted the maximum amount of characters allowed for line items on invoices.
• Redesigned the "Save Changes" bar that shows on the top of several pages.

Redesigned & Editable Landing Pages

We're excited to announce the full release of the Landing Page module. It was specifically designed for the professional services industry and is fully-customizable. In addition:

• You can connect a scheduling tool like Calendly and set the primary button to "Schedule a Meeting" like in the image below.
• You can connect all your social profiles (Facebook, LinkedIn, etc.) which show up in your footer.

Permissions for your Team

We've significantly improved the experience for customers who have added other internal users to their team. You can now update the role of other internal users on the Settings/Members page. To start, we are supporting 2 roles - Admin and Staff. Admin users can access everything and Staff users cannot see the Payments module.

Mobile Redesign

As more interactions happen on phones we wanted to make sure that all modules work delightfully there. We've updated all pages and redesigned the Files and Messages pages from scratch to support a better experience.

An Improved Dropdown

The new dropdown menu allows you to easily distinguish between client users, client companies, and coworkers. You're going to see it across many modules, starting with Messages, Files, and Payments.

Improvements and Fixes

• Added a badge to user and company icons that make it clear if you're looking at a client user or client company.
• Improved notification emails for the Files module.
• Fixed a bug where new client users who sign up were taken to the wrong page.
• Fixed a bug where you couldn't delete a company.
• Fixed a bug where you couldn't create a new invoice template.

Files - Folder Organization

On the Files page you can now create folders to categorize your docs and stay organized. Folders work exactly as you would expect them to with a simple drag & drop experience.

Folders open and collapse when you click on the caret

Files - Sharing Links

On the Files page you've always had the ability to upload docs. But with more and more things living in the cloud, you can now quickly add links to Google docs, Dropbox files, and more.

Click on "Add a Link"

And enter the name and URL for the link

Payments - Templates

We understand that most of the time you are probably using the same invoice and subscription structure again and again. To save you time, you can now create reusable templates for invoices and subscriptions.

Click on the dropdown and you can select or create a new template

Improvements and Fixes

• Added rules to automatically decide when to show your landing page vs. your portal based on whether the user is logged in or not. Note that this only applies if you have the Landing Page module turned on.
• Added the ability to share files with just an individual (previously you could only share files with their entire organization). Individuals are now shown separately in the Files sidebar and are depicted with the letter "I".
• Added validation to the payment create flows so that you are prevented from enter values that don't make sense.
• Added logic that improves how deleting a client user impacts each of the Modules (for example, they are automatically removed from Messaging channels).
• Redesigned tables - updated how empty cells are represented and how large numbers are displayed.
• Improved the performance of the Files module.
• Improved the email notifications for Files changes.

Landing Page builder

We've always supported both (1) connecting to an existing landing page and (2) setting one up with us. But so far the process of creating a landing page with us was manual. That changes today! If you have the Landing Page module enabled, you can now:

• Click on "Pages" in the Landing Page section.
• Turn on/off the pages you want.
• Edit the content of any page and save.

Choose the pages you want in your Landing Page

After selecting a page, add text & images to each section

Settings sidebar

We've completely redesigned the settings experience which now has its own sidebar. In future releases, we're going to add several new settings capabilities for things like notifications, permissions, and more.

The new Settings sidebar

Invoice attachments

You can now attach docs to invoices and subscriptions. This is great for scenarios where you want the payment process for clients to be simple while also giving them the ability to download a doc for additional information (hourly breakdown, terms, etc.).

Additional Email notifications

In addition to the notification emails we already have, we've added new ones for:

• Notifications for internal users when invoices are paid.
• Notifications for internal users when a client user signs up directly.
• Notifications for internal users when a client user you have invited finishes setting up their account.

Improvements and Fixes

• Added a cropper to the image uploading experience so that we can always use perfect aspect ratios for your icon, login images, etc.
• Added invite-only mode as a portal-level setting that prevents direct client user sign ups.
• Optimized the performance of loading payments data.
• Redesigned the user avatar and avatar dropdown on the top bar.
• Redesigned the status tags that are used across the product.
• Redesigned tables to improve readability.
• Improved the scrolling experience in messages and files.
• Improved how client user deletions affect their data.
• Fixed a bug that caused unnecessary refreshing on the Messages page.
• Fixed a bug that caused the upload files button in Messaging to break.
• Fixed a bug where renaming a file caused issues if the file was subsequently shared

Early Access Program

Over the last few weeks, we’ve invited some of you to join the Early Access Program. For those of you already part of it, we are very grateful for your support! Your feedback is the reason the product gets better every week. 🙏

If you are not yet part of the Early Access program but would like to be, please first take a look at our website which now reflects the features we support. If you believe we can support your workflows, please respond to this email and we will find time to onboard you. We’d also love to know if there are specific things holding you back from getting set up.

New Design

Today we are rolling out the next iteration of the Portal design. The design is bolder, more customizable, and looks even better on mobile.

Payments - Subscriptions

In addition to regular invoicing, we now let you set up subscriptions for your clients. Support is comprehensive and includes multiple payment methods, customizable billing periods, and a fully branded payment experience for your clients.

We’re very excited to see how this feature will be adopted. In the last few weeks, we’ve heard from many innovative firms that want to explore new business models, including:

• Creative agencies that will provide a fixed number of monthly creative deliverables for a monthly fee.
• Law firms that will make their knowledge repository available for a low annual fee.

Improvements and fixes

• Added draft states to the invoice creation flow.
• Added support for in-product sidebar notifications for Messages.
• Added welcome messages for all new client users.
• Added the ability to rename files.
• Redesigned all tables.
• Improved how due dates on invoices are selected.
• Improved input rules so that you can only enter numbers in number fields.
• Improved the experience of previewing images in Messages in full-screen mode.
• Fixed a bug where some downloaded invoices had incorrect file names.
• Fixed a bug where you could click on the 3-dot actions button in a table even if no actions are available.
• Fixed a bug where you couldn’t update the social sharing image for your landing page
• Fixed a bug where you sometimes couldn’t delete a client user.
• Fixed a bug where in Messages your profile picture sometimes didn’t show up correctly.